Terms of Service

1. What the service is

Rasara provides restaurant management software on a subscription basis. Which features you receive depends on your plan, as described on the pricing page.

• Guest self-ordering from tablets and QR codes
• A server dashboard and POS for floor staff
• An admin app for menus, tables, staff permissions, and sales reporting
• A public online menu page
• Integration with in-store printers and cash drawers

2. Accounts and access

You are responsible for your account credentials and POS PINs. Permissions you grant to staff, and actions taken under those permissions, are treated as your own.

If you believe your account has been used without authorization, tell us immediately at hello@rasara.ca.

3. Subscription and fees

• Fees are charged per store. All amounts are in Canadian dollars and taxes (HST) are additional
• Payment is processed through Stripe and renews automatically each billing period unless cancelled
• Monthly subscriptions have no minimum commitment. Annual billing prepays twelve months of service
• We will give at least 30 days notice before a price change, which then applies from your next billing period
• If payment fails and remains unpaid after our retries, service may be suspended

4. Cancellation and refunds

You may cancel at any time and will keep access through the end of the period you have already paid for. Amounts already paid are not refunded except where the law requires it.

If Rasara discontinues the service, we will give at least 60 days notice and refund the unused portion of any prepaid term on a pro rata basis.

5. Setup and hardware

• The POS setup fee is a one-time charge and is not part of the subscription
• Tablets are purchased and owned by you. We recommend specifications but do not warrant the tablets themselves
• Any warranty on hardware we supply is set out in the applicable quote or delivery record
• Maintaining your in-store network, internet connection, and power is your responsibility

6. Your responsibilities

• The accuracy of menu information, prices, tax rates, and allergen disclosures
• Compliance with the laws that apply to your restaurant, including food safety, alcohol service, receipts, and tax filing
• Complying with privacy law when collecting guest information through the service, including any notice and consent it requires
• Training your staff on the system and managing their permissions appropriately

7. Data ownership and use

Data you enter into the service, or that the service generates for you, belongs to you. We process it only to provide, support, and secure the service and to meet our legal obligations.

We may use statistics derived from service usage, aggregated so that no individual store or guest can be identified, to improve and analyze the product.

Our handling of personal information is governed by the Privacy Policy.

8. Availability

We make reasonable efforts to keep the service running but do not guarantee uninterrupted operation. Planned maintenance is scheduled outside service hours where possible and announced in advance.

We are not responsible for outages caused by factors outside our control, including internet connectivity, payment networks, printers, and tablets.

9. Prohibited use

• Reverse engineering the software or attempting to extract its source code
• Using the service at locations other than your subscribed stores, or reselling it
• Attempting to access data you are not authorized to access, or placing excessive load on the system
• Any use that breaks the law or infringes the rights of others

10. Intellectual property

The software, designs, and documentation that make up the service, together with the RASARA name and logo, remain the property of Rasara. These terms grant you the right to use the service during your subscription and transfer no other rights.

11. Disclaimers and limitation of liability

The service is provided “as is,” and to the extent permitted by law we make no express or implied warranties.

Our total liability is limited to the amount you actually paid Rasara in the twelve months before the event giving rise to the claim. We are not liable for lost profits, lost business opportunities, or indirect, special, or consequential damages, including those arising from lost data.

This section does not apply to damages caused by our willful misconduct or gross negligence, or to liability that cannot be limited by law.

12. Suspension and termination

If fees go unpaid or these terms are materially breached, we may suspend or terminate the service after asking you to fix the problem and giving you a chance to do so. Where there is an immediate risk to other customers or to the system, we may restrict access without prior notice.

13. Changes to these terms

If these terms change we will post the new version on this page and update the date at the top. We will email you at least 30 days before changes that are unfavourable to you take effect, and you may cancel before the effective date if you do not accept them.

14. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction over any dispute.

15. Contact

For questions about these terms, contact us at:

Rasara Technologies Inc. 5785 Yonge Street, North York, Ontario, Canada hello@rasara.ca